On 16^th May, 2026, Newman’s Commercial Director, Rosette Najemba Segujja, sat down for an insightful interview on Gugudde Television—Uganda’s premier Christian television station that has been transforming lives through quality content since 2017.

During the conversation, Rosette dove deep into a fundamental truth that lies at the very core of Newman’s operations: the power of customer satisfaction and elevating the customer experience.

“People don’t just buy products and services,” Rosette shared. “They buy experiences and emotions. They buy into how a brand makes them feel.”

At Newman’s, we endeavor every single day to give our customers a great experience, and that requires an intentional formula driven by true customer satisfaction.

For us, satisfaction isn’t just a goal achieved at the point of sale; it is built on a foundation of agility to match our consumers’ needs, the premium quality of our products, and the absolute consistency and reliability we bring to the market daily. By treating every interaction as an opportunity to deliver excellence, we ensure that the trust our customers place in us is rewarded with complete satisfaction every single time they choose Newman’s.

We want to extend our heartfelt gratitude to the team at Gugudde Television for hosting Rosette and for providing a platform that celebrates value-driven business conversations. For eight years, Gugudde TV has been a beacon of impactful programming across Uganda, and it was an absolute honor to share our story on their airwaves.

To our incredible customers, thank you for choosing Newman’s, for allowing us to be a part of your daily experiences, and for walking this journey of excellence with us.