We are dedicated to creating quality in every product at Newman’s. But as our Commercial Director, Rosette Segujja, often says, a great product is only half the story.

The other half? It’s how we treat you at every single touchpoint.

To us, Customer Experience (CX) isn’t just a corporate buzzword; it’s the total interaction you have with our brand. It starts long before you pop open a bag of crisps and continues long after the last snack is gone.

Rosette breaks down our CX philosophy into three simple pillars:

Agility & Speed: When you’re hungry, every minute counts. We focus on getting our products to you quickly, often through our dedicated delivery teams who ensure your order arrives on time and with a smile.

Active Listening: Whether it’s a shout-out on social media or a difficult problem that needs solving, we believe in prompt, authentic feedback. In the digital era, being heard is just as important as being fed.

Consistency in Quality: CX is about the “feel-good” factor. From the first bite to the follow-up after your purchase, we want you to feel valued and satisfied.

Because we are so passionate about this, Newman’s is proud to be the lead sponsor for the Elevate Customer Experience (ECX) Master Class happening this March 21st at Protea Skyz Hotel.

Our very own Rosette Najjemba Segujja will be hosting the event, joined by an incredible lineup of professionals to discuss how businesses can grow sales and revenue by simply putting the customer first.

If you’re joining us at Protea Skyz, you’re in for more than just a lesson in business strategy. We’re bringing the full Newman’s experience to the venue with sampling stations and giveaways!

Whether you are a business owner or a professional looking to level up, this Master Class is the place to be.

Date: March 21^st, 2026

Time: 8:30 am to 1:00 pm

Location: Protea Skyz Hotel, Naguru

Investment: 100k (Early Bird) | 150k (General)

At the end of the day, products are bought, but experiences are remembered. Let’s learn how to make them unforgettable together.